Returns & Exchanges Policy

Our Satisfaction Guarantee
We want you to love your sleepwear. If you’re not completely satisfied, you may return most unworn items within 30 days of delivery.

Eligibility Requirements:

  • Items must be unworn, unwashed with tags attached
  • Original packaging must be included
  • Proof of purchase required
  • Must be requested within 30 days of delivery

How to Initiate a Return:

  1. Visit our Returns Portal
  2. Enter your order number and email
  3. Select items for return
  4. Print your prepaid return label (US customers)

Return Options:

  1. Refund: To original payment method (5-7 business days)
  2. Store Credit: Immediate digital voucher
  3. Exchange: Subject to availability

Non-Returnable Items:

  • Final sale items (clearly marked)
  • Gift cards
  • Opened sleep sets (for hygiene reasons)
  • Used or damaged merchandise

Return Shipping:

  • US returns: Free prepaid label
  • International returns: Customer pays return shipping
  • Original shipping fees non-refundable

Damaged/Defective Items:

  1. Contact us within 48 hours
  2. Provide photos of the issue
  3. We’ll email special return instructions

Processing Timeline:

  • Allow 3-5 business days for processing after arrival
  • Refunds appear in 5-10 business days
  • Email confirmations at each step

Special Circumstances:

  • Holiday returns: Extended to January 31 for gifts
  • International duties: Non-refundable
  • Bundled items: Must return complete set

Need Help?
Visit our Help Center for:

  • Return status updates
  • Exchange requests
  • Policy questions

Policy Updates
We may modify this policy. Current version always available on our website.